The Story Behind Oswald Supply
Oswald Supply specializes in steam heating, which sets it apart from most heating companies in the U.S. Steam heating is the predominant system in New York City, and Oswald’s expertise lies in this niche. Founded by Robert’s great-grandfather, the business has remained family-run for over a century.
• Legacy: Robert explains the value of working with family, especially the trust and knowledge passed down from generation to generation.
• Growth: Over the past three years, Oswald Supply has tripled in size, requiring new systems and processes to keep up with the growth.
The Importance of Customer Service
Robert highlights that customer service is the heart of Oswald’s business. Even though he enjoys face-to-face interactions, many long-term customers have never met him in person. He admits he could benefit from attending more trade shows to connect directly with customers.
From Music to Boilers: Robert’s Unconventional Journey
Before fully committing to the family business, Robert studied music and business in college and played in a jazz band in Boston. His passion for hands-on work and family roots eventually drew him back to Oswald Supply, where he applies both creative and business skills.
Adapting to an Evolving Industry
With the heating industry shifting from coal to oil, gas, and now electric systems, Robert embraces these challenges with enthusiasm. Oswald Supply is ready to offer alternative products like heat pumps and electric boilers, preparing for NYC’s potential transition from steam.
Balancing Business Growth and Family Life
Robert acknowledges that managing a growing business is tough, especially when it involves digitizing handwritten records and implementing new inventory systems. Despite the demands, Robert ensures he makes time for family, spending weekends at his kids’ sports events and activities.
Challenges and Lessons from a Century-Old Business
Robert attributes the company’s success to trust, honesty, and surrounding yourself with the right people. The biggest challenge has been balancing rapid growth while maintaining the essence of a family-first culture. His partnership with his father has been instrumental in navigating these transitions.
The Future of Oswald Supply
Robert is optimistic about the future of heating solutions. Whether NYC stays with steam heating or shifts to more modern systems, Oswald Supply is well-prepared to continue innovating and serving customers.
Links:
https://oswaldsupply.com/
https://www.linkedin.com/company/oswald-supply/
Topics Discussed
1. Meet the Man Behind the Boilers: Robert Oswald Jr.’s journey from jazz to heating
2. Family Business at Its Core: How Oswald Supply stays strong after 100+ years
3. Customer Relationships: The value of face-to-face interactions and service
4. Heating New York City: The art and science behind steam heating systems
5. Adapting to Industry Change: From coal to electric, Oswald Supply’s strategy
6. Business Growth: Managing expansion and digitization in a family-owned company
7. Work-Life Balance: How Robert juggles business with family life
8. Lessons Learned: Trust, honesty, and surrounding yourself with the right people
9. Navigating the Future of Heating: Preparing for new energy solutions
10. Connecting with the Community: Maintaining ties to the Bronx and beyond